Our policy requires sellers to ship the phone within 3 business days of purchase. We offer USPS ground shipping for free which can take 1-5 days. Or buyers can upgrade to USPS Priority Mail for a charge which takes 1-3 days. All shipping labels are provided by Tons of Phones

You may Return any Non-Working Device Within 14 days of purchase****ONLY IF DEVICE IS UN-REPAIRABLE OR CANNOT BE EXCHANGED. ANY REFUND IS SUBJECT TO MANAGEMENT APPROVAL AND CAN BE DENIED UNDER ANY CIRCUMSTANCE******

Yes, All phone devices are subject to a $35 Minimum restocking fee or 20% of the sale price whichever is greater.

All merchandise must be in the original condition when sold and accompanied by the original receipt.
This return and exchange policy does not apply to customers who have purchased a prepaid plan or accessories.

Sign into your Tons Of Phones account. Go to the My Phone section and select the My Purchases tab. Find the phone order and click on the initiate dispute link. Once you fill out and submit the dispute form the smart contract will be frozen and a Glyde customer service representative will handle the case.

If your phone is eligible to be returned, you can initiate the process directly from the account management section of the site. You can also track your phone’s shipment status in the account management area of the site as well.

An unlocked phone is one that is not tied to a specific carrier. The majority of recent phones have the capability to work on any carrier once they’re unlocked, but some older phones are locked to a specific set of carriers. This information is displayed on each phone listing – so you won’t have to spend any time figuring out if the phone will work on your carrier! Learn more about unlocked phones on our blog post here.

Tons of Phones covers free USPS ground shipping. Buyers can upgrade to USPS Priority for an additional charge.

You can cancel the order if the seller has not yet shipped the phone by clicking on cancel order in the purchases tab under my phone after logging into your Tons of Phones account.

The seller has 3 business days to ship the phone from the day you order it. If they don’t ship the phone within 7 business days, the order is automatically canceled and your payment is automatically returned.

You can email us at [email protected] and explain your issue. We will get back to you within 24 hours – if we can’t resolve the situation via email, we’ll be more than happy to get on a phone call with you to make sure everything goes smoothly.

You can view our privacy policy

No. Currently Tons of Phones operates only in the United States.

An IMEI number, which stands for International Mobile Equipment Identity number, is a 15-digit number that identifies your phone as unique. Think of it like a social security number for your phone! Each phone will have a different IMEI.

Log into your account and go to the account details tab on the my account page. From there you can update your email, Stripe account, seller details and shipping address.